Refunds, Exchanges, Returns

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Thank you for purchasing products at Eagle River Sawmill & Kiln.  Our goal is to provide quality products, services and information to our customers and clients for a better shopping experience and our receiving your return business.   www.eagleriversawmill.com 

"Damaged through Shipping"  We take care in packaging for shipping, but we cannot guarantee the condition from when it leaves our control to when it arrives to you.  If your package arrives damaged, please take the following measures:

• Take photo's of the damaged package and contact the shipper to file a claim.

"Epoxy and other Non-Wood Products"   Present original receipt and must be in their original, unopened and undamaged container, packaging suitable for resale and original receipt within 14 days of purchase 5% restocking fee.   20% restocking fee on returns from 15 to 30 days.  No refunds/exchanges after 30 days.  Any shipping cost and insurance is the responsibility of the customer.   Any products returned to ERSK  and received by ERSK after the 30 days from the purchase date, ERSK has the right to accept or not accept.  ERSK is not responsible to return any products that do not adhere to the return policy.  Customer requesting their products be returned if not accepted by ERSK are responsible to purchase the proper insured shipping label.  

"Wood Slabs"  Due to Wood being a hygroscopic material they will absorbs or release moisture until it reaches equilibrium with the surrounding environment.  Customer assumes all responsibility for their selection, purchase, transportation, storing for acclimation, care and use.  ERSK does not provide returns, refunds or exchanges on natural wood products.

"Special Orders"  50% Down Payment is required for all Special Order.  No Refunds on Special Orders,