Refunds, Exchanges, Returns

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Thank you for purchasing products at Eagle River Sawmill & Kiln.  Our goal is to provide quality products and services to customers and clients who are knowledgeable in what they want  an   www.eagleriversawmill.com 

"Damaged through Shipping"  We take care in packaging for shipping, but we cannot guarantee the condition from when it leaves our control to when it arrives to you.  If your package arrives damaged, please take the following measures:

• Take photo's of the damaged package and contact the shipper to file a claim.

"Epoxy and other Non-Wood Products"   Present original receipt and must be in their original, unopened and undamaged container, packaging suitable for resale and original receipt within 7 days of purchase 5% restocking fee.  A 20% restocking fee on returns from 8 to 30 days.  Refunds of which purchases were made through "Afterpay" are charged 12%  and 27% restocking fee respectively.  No refunds/exchanges after 30 days.  Any shipping cost and insurance is the responsibility of the customer.   Any products returned to ERSK  and received by ERSK after the 30 days from the purchase date, ERSK has the right to accept or not accept.  ERSK is not responsible to return any products that do not adhere to the return policy.  Customer requesting their products be returned if not accepted by ERSK are responsible to purchase the proper insured shipping label.  

"Wood Slabs"  ERSK does not provide returns, refunds or exchanges on natural unfinished wood products due to Wood being a hygroscopic material which gains or loses moisture content as a result of changes in humidity.   Hygroscopicity is one of the most distinctive properties of wood. Any kind of wood product absorbs and desorbs moisture from the surrounding air until it reaches equilibrium moisture content (EMC), a balance point between the wood’s moisture content and that of the surrounding environment. ...  extgension.okstate.edu.  Customer assumes all responsibility for their selection, purchase, transportation, storing for acclimation, care and use.

"Special Orders"  50% Down Payment is required for all Special Order.  No Refunds on Special Orders,

Customers utilizing Afterpay to purchase products or services at the Eagle River Sawmill & Kiln are subject to the following conditions.  $500.00 Minimum purchase with a minimum of 30%  down payment by cash, check, debit or major credit and store gift cards.  Customers Afterpay limit, conditions and fees is based upon the customers agreement with Afterpay US Services, LLC, NMLS ID 1870854.