Thanks for purchasing products at Eagle River Sawmill & Kiln www.eagleriversawmill.com
"Damaged through Shipping" We take care in packaging for shipping, but we cannot guarantee the condition from when it leaves our control to when it arrives to you. If your package arrives damaged, please take the following measures:
"Epoxy Products" Must be in their original, unopened and undamaged container and packaging suitable for resale within 7 days of purchase with original receipt for full refund. A 20% restocking fee on returns from 8 to 30 days. No refunds after 30 days.
"Specialty Wood Slabs" are a natural product and are subject to deformities when relocated due primarily to changing moisture content and care of transporting, storing and acclimation. The buyer is responsible for inspection prior to purchase. Purchase is acceptance. Specialty wood slab refunds, exchanges and or returns are subject to a 25% restocking fee within 5 days of purchase with original receipt. No Refunds, Exchanges or Returns after 5 days.